Algorithmic Knowledge Gaps: A New Horizon of (Digital) Inequality

Authors

  • Kelley Cotter Michigan State University
  • Bianca C. Reisdorf University of North Carolina at Charlotte

Keywords:

algorithms, algorithmic knowledge, algorithmic literacy, knowledge gaps, digital divides, digital inequality, digital literacy

Abstract

Algorithms serve as gatekeepers and arbiters of truth online. Understanding how algorithms influence which information individuals encounter better enables them to properly calibrate their reception of the information. Yet, knowledge of platform algorithms appears to be limited and not universally distributed. In line with the long history of knowledge inequities, we suggest that algorithmic knowledge varies according to socioeconomic advantage. We further argue that algorithms are experience technologies in that they are more easily understood through use. Nevertheless, socioeconomic background continues to shape information and communication technology use, thereby further influencing disparities in algorithmic knowledge. Using data from a survey of a random sample of Internet users in the United States, we found support for the relationship between algorithmic knowledge and socioeconomic background in the context of online search. The findings provide preliminary evidence that extant structural inequalities underlie algorithmic knowledge gaps in this domain.

Author Biographies

Kelley Cotter, Michigan State University

Kelley Cotter is a doctoral candidate in the Department of Media & Information at Michigan State University. Her work explores how individuals make sense of the sociotechnical systems they occupy, as well as how they mobilize this knowledge and to what ends. She particularly focuses on how people become aware of and construct knowledge about algorithms.

Bianca C. Reisdorf, University of North Carolina at Charlotte

Bianca C. Reisdorf is an Assistant Professor in the Department of Communication Studies at the University of North Carolina at Charlotte. Her research examines digital inequalities in highly technologized countries with a focus on marginalized communities, often comparing populations across various countries. Recent publications have focused on the potential of digital media for prison populations reentering society as well as how attitudes affect Internet use. She obtained her D.Phil. in Information, Communication, and the Social Sciences from the Oxford Internet Institute, University of Oxford. Reisdorf worked as a Lecturer and Director of Distance Learning at the University of Leicester, and as an Assistant Professor at the Department of Media and Information and the Assistant Director of the Quello Center at Michigan State University before joining UNC Charlotte.

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Published

2020-01-28

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Section

Articles