Ethical Challenges of Digital Communication: A Comparative Study of Public Relations Practitioners in 52 Countries

Authors

  • Jens Hagelstein University of Vienna
  • Sophia Charlotte Volk University of Zurich
  • Ansgar Zerfass Leipzig University & BI Norwegian Business School
  • Andréia Silveira Athaydes Universidade Federal de Santa Maria
  • Jim Macnamara University of Technology Sydney
  • Juan Meng University of Georgia
  • Chun-Ju Flora Hung-Baesecke University of Technology Sydney

Keywords:

public relations ethics, digitalization, globalization, survey, multilevel modeling

Abstract

Digitalization is fundamentally changing media ecosystems and posing ethical challenges for media and communication practitioners. One of the professions affected is public relations (PR), which today can analyze target groups based on their digital data traces or spread messages via paid digital channels. Although these practices are effective, they raise ethical concerns. However, it remains unclear whether PR practitioners around the world perceive such practices as morally challenging and whether their perceptions are shaped by individual dispositions or national backgrounds. This study analyzed data collected in 4 cross-national surveys involving 5,970 communication practitioners from 52 countries. Results from multilevel modeling indicate that individual predispositions, that is, personal values and beliefs and age, influence ethical perceptions far more than national context. These findings are interpreted as an indicator of the ongoing globalization of PR ethics, which presumably leads to similar perceptions in different regions.

Author Biographies

Jens Hagelstein, University of Vienna

Postdoctoral Researcher, Department of Communication, University of Vienna, AustriaPhone: +49 177 8804421

Sophia Charlotte Volk, University of Zurich

Senior Research and Teaching Associate, Department of Communication and Media Research, University of Zurich, Zurich, Switzerland

Ansgar Zerfass, Leipzig University & BI Norwegian Business School

Professor, Institute of Communication and Media Studies, Leipzig University, Leipzig, Germany, and Professor, BI Norwegian Business School, Oslo, Norway

Andréia Silveira Athaydes, Universidade Federal de Santa Maria

Professor, Universidade Federal de Santa Maria, Santa Maria, Brazil

Jim Macnamara, University of Technology Sydney

Professor, University of Technology Sydney, Sydney, Australia

Juan Meng, University of Georgia

Professor, University of Georgia, Athens, Georgia, United States

Chun-Ju Flora Hung-Baesecke, University of Technology Sydney

Senior Lecturer, University of Technology Sydney, Sydney, Australia

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Published

2024-01-29

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Section

Articles